Frequently Asked Questions
Find answers to all your questions about KOTSU's global payment infrastructure, account management, and security protocols.
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General Questions
KOTSU is a cross-border payments app for Nigerians. One app manages both an NGN and a USD wallet, so you can send money to any Nigerian bank instantly, hold and convert currencies at fair published rates, and pay for everyday bills in one place.
There are no monthly account fees. Peer-to-peer transfers between KOTSU users are free, and any charges that apply to a specific transaction or conversion are shown clearly before you confirm.
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Our award-winning support team is available 24/7 to help you with any issues or questions you might have about your KOTSU experience.
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